Refund policy

Last updated: 5 septembre 2024

1. Return Policy

1.1. General Conditions

• Returns are accepted within 14 days from receipt of the products.
• Products must be returned in their original condition, unused, with packaging and accessories intact.
• Customized or made-to-order products are not eligible for return.

1.2. Refund

• Timeline : Refunds are processed within 14 days of receipt of returned products.
• Refund Method : Refunds are made via the same payment method used for the purchase, after deducting return shipping fees.

1.3. Exchanges

• Standard Exchange : Exchanges are possible for products of equal or higher value. Any price difference will be charged if applicable.
• Procedure : Contact customer service to initiate an exchange. Return and reshipping fees are covered by ANNELISE MICHELSON for exchanges within metropolitan France.

2. Return Procedure

2.1. Requesting a Return

• To initiate a return, the Customer must contact customer service at serviceclient@annelisemichelson.com with the order number and reasons for the return.
• A shipping label will be sent to you

2.2. Packaging

• Products must be returned in their original packaging, including all labels and accessories provided.

2.3. Receipt and Inspection

• Upon receipt of the return, the products will be inspected to verify their condition. Products not meeting the return criteria will not be refunded.

3. Exchange

3.1. Exchange Conditions

• Exchanges are possible within 14 days of receipt. The exchanged product must be in its original condition.

3.2. Exchange Procedure

• To request an exchange, the Customer must contact customer service at serviceclient@annelisemichelson.com. Only reshipping fees are covered by ANNELISE MICHELSON for exchanges within metropolitan France.

4. Responsibility

• ANNELISE MICHELSON cannot be held responsible for return errors due to incorrect address provided by the Customer or products not meeting the return conditions.